FAQs

At Michelle Ink Works, we want to ensure you have all the information you need before making a purchase. Below are answers to some of the most commonly asked questions about our products, shipping, and policies.

1. What type of products does Michelle Ink Works sell?

We specialize in handmade floral accessories, including phone charms, wrist straps, keychains, and decorative accessories made with delicate flower designs. Our products are crafted to add a cute and stylish touch to your everyday items.

2. How long does it take to process my order?

We typically process orders within 2–3 business days. Once your order has been prepared and shipped, you will receive a confirmation email with shipping details.

3. How long will it take to receive my order?

After your order has been processed, delivery usually takes 3–5 business days, depending on your location.

4. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

5. Can I return or exchange my purchase?

Yes. We offer a 30-day return policy. Items can be returned within 30 days of delivery as long as they are unused and in their original condition.

For exchanges, the fastest option is to return the original item and place a new order for the replacement.

6. How do I initiate a return or exchange?

To start a return or exchange, please contact our support team:

Email: support@michelleInkworks.com

Phone: +1 502-900-4565

Our team will guide you through the process and provide return instructions if necessary.

7. How long does it take to receive a refund?

Once we receive and inspect the returned item, your refund will be processed within 5 business days. The refund will be issued to your original payment method.

8. Do you charge a restocking fee for returns?

No, we do not charge any restocking fees for returns.

9. What if my item arrives damaged?

If your item arrives damaged, please contact us immediately at Support@MichelleInkWorks.com. We will arrange a replacement or refund as quickly as possible.

10. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email so you can follow the delivery progress.

11. Where do you ship to?

Currently, we ship within the United States only.

12. How can I contact customer support?

You can reach us through the following channels:

Name: Michelle Ink Works
Email: Support@MichelleInkWorks.com
Phone: +1 502-900-4565
Address: 6714 S 48th Ln, Laveen Village, AZ 85339, United States